AFRICA TWIN | Honda Owners Manual

AFRICA TWIN

Audio System Trouble

Symptom	Cause/remedy
Unable to pair Bluetooth® device	Some Bluetooth® devices and application software you use may be incompatible with the audio system and/or the operable functions may be limited.
	Check that the audio system and Bluetooth® device are both in pairing mode.
	The audio system may not be properly connected when another Bluetooth® device is being paired at the same time. Check your surroundings to make sure no other device being paired is present before re-pairing. Presence of a Bluetooth® device in the vicinity sometimes affects the pairing due to radio wave interference, etc.
	When connecting a Bluetooth® device, make sure no other Bluetooth® device readied for pairing is present. Presence of a Bluetooth® device in the vicinity sometimes affects the pairing due to radio wave interference, etc.
	When you repeatedly fail in pairing, delete the paired device once, then try pairing again.

Symptom	Cause/remedy
Unable to connect Bluetooth® device	Depending on the Bluetooth® device and application software you use, it may take some time for the audio system to connect to a device and to start playing an audio file.
	The connection may be temporarily disconnected when starting the engine, which is normal and not a malfunction. The Bluetooth® device will be reconnected after the engine is started.
	Check that your Bluetooth® device has been paired. Refer to the instruction manual of your Bluetooth® device and check that your Bluetooth® device is in connectable state.

Symptom	Cause/remedy
Unable to connect Bluetooth® phone device	Some Bluetooth® devices and application software you use may not connect automatically. For connecting, follow the instructions in the instruction manual of your Bluetooth® device.
	The Bluetooth® devices that can be connected at the same time are limited to one Bluetooth® device and two Bluetooth® headsets.
	If the problem continues after the above-described inspection, delete the paired device once, then try pairing again.
	The Bluetooth® connection cannot be established while launching Apple CarPlay. Quit Apple CarPlay, then try pairing again.
	While connected to Apple CarPlay/Android Auto™, Bluetooth® function is disabled.

Symptom	Cause/remedy
Connected, but does not play.	Some Bluetooth® devices and application software you use may be incompatible with the audio system and/or audio files may not be played properly. Check the recommended specifications.
	Depending on the Bluetooth® device and application software you use, an audio file may not play automatically. For playing, follow the instructions in the instruction manual of your Bluetooth® device.
	Depending on the Bluetooth® device and application software you use, an audio file may not play normally after receiving a telephone call, etc. Check that your Bluetooth® device is in playable state.
Takes some time to start playing after turning the power on or changing the audio mode.	Right after the power is turned on or the audio mode is changed, the audio system may take some time to connect to an audio device and to start playing an audio file. Also, the audio system may not allow any audio control operation while preparing to play an audio file.

Symptom	Cause/remedy
Sounds skip Noises mix	Presence of another Bluetooth® device or a device that emits electromagnetic waves such as communication equipment in the vicinity sometimes affects the communication.
	Due to the characteristics of Bluetooth®, though in rare cases, the system operation may become unstable. When it remains unstable, turn off the power to the audio system or the device being used, and then turn it on again.
	The storage location of the Bluetooth® device sometimes affects the audio system and communication. When sounds skip or noises mix, change the location of the device. For example, when the device is kept in a pocket of clothing sandwiched in between the rider and passenger, the communication may be affected. Also, weather, buildings in the vicinity, road conditions, etc. can sometimes affect the communication.

Symptom	Cause/remedy
Sounds skip Noises mix	Depending on the Bluetooth® device and application software you use, an audio file may not play normally after receiving a telephone call, etc. Turn off the power to the audio system and then turn it on again. If the skipping of sounds or mixing of noises continues, check the status of your Bluetooth® device.
	If the skipping of sounds or mixing of noises continues, delete the paired device once, then try pairing again.
	Check the recommended specifications.

Symptom	Cause/remedy
Audio volume from headset is low/high.	Adjust the volume while in the individual modes.
	Check the volume setting of the Bluetooth® audio device.
	Check the volume setting of the paired headset.
No or inaccurate display	Depending on the audio device and the audio file, nothing may be displayed or the display may be inaccurate in some cases. Check the information on available tags.
No or inaccurate display	When the information in an audio file such as the artist name and track title is in a non-compliant tag format, it may be indicated by “” or no information will be shown.

Symptom	Cause/remedy
Bluetooth® handsfree calling cannot be available.	Connected Bluetooth® device may be an unsupported device. Check the supported Bluetooth® version/profiles.
	When the Bluetooth® connection is unstable due to surrounding conditions or radio wave conditions, the handsfree calling functions may not be available.
	To use Bluetooth® handsfree calling, a headset connection is necessary. Connect a paired headset.
During a call, headset volume is low/high.	Adjust the volume during a call.
Passenger's headset is no sound	Passenger headset only outputs music. Music playback is interrupted while using the handsfree phone or Siri.

Symptom	Cause/remedy
Bluetooth® Handsfree Calling	Depending on the connection status, the times displayed in call history on the vehicle side or the phone side may differ.
	Depending on your mobile carrier plan, available functions may differ.
	A display delay may occur depending on the number of phone books, call history and music data etc. stored in the connected device.

Symptom	Cause/remedy
Apple CarPlay is not be available.	Connected iPhone may be an unsupported model. Check the models compatible with Apple CarPlay.
	Connected iPhone may be an unsupported iOS version. Update the iPhone to the newer version.
	To use Apple CarPlay, a headset connection is necessary. Connect a paired headset.
	When a mobile network communication is unstable due to surrounding conditions or signal strength conditions, Apple CarPlay functions may not be available.

Symptom	Cause/remedy
Apple CarPlay is not be available.	When the paired headset connection is broken due to headset battery depletion or communication failure, Apple CarPlay cannot be used until the connection is restored.
	The screen will not switch to Apple CarPlay automatically, other than when the ignition switch is turned to (Off) with Apple CarPlay activated.
	Some USB cables may be incompatible with Apple CarPlay. Use certified cable to connect the iPhone.
	You have not agreed to enable Apple CarPlay. Reconnect the iPhone and enable CarPlay on the disclaimer screen.
	Apple CarPlay setting on your iPhone may be disabled. Disconnect iPhone and enable the Apple CarPlay setting on your iPhone.

Symptom	Cause/remedy
Android Auto™ is not be available.	Connected Android^TM phone may be unsupported model. Check the compatible model with Android Auto™.
	Connected Android^TM phone may be unsupported Android^TM version. Update the Android^TM phone to the newer version.
	To use full function of Android Auto™, a headset connection is necessary. Connect a paired headset.
	When a mobile network communication is unstable due to surrounding conditions or signal strength conditions, Android Auto™ functions may not be available.

Symptom	Cause/remedy
Android Auto™ is not be available.	When the paired headset connection is broken due to headset battery depletion or communication failure, go back to the Home screen, and pair the headset connection again.
	Some USB cables may be incompatible with Android Auto™. For Android Auto™, the USB cables should be certified by USB-IF to be compliant with USB 2.0 Standard.
	You have not agreed to enable Android Auto™. Reconnect the Android^TM phone and enable to use Android Auto™ on the disclaimer screen.
	Android Auto™ setting on your Android^TM phone may be disabled. Disconnect Android^TM phone and enable the Android Auto™ setting on your Android^TM phone.

Symptom	Cause/remedy
Connected, but does not operate Apple CarPlay/Android Auto™.	You cannot operate Apple CarPlay/Android Auto™ by the touch panel while the vehicle is in motion. Operate with the left handlebar switches or park your vehicle in a safe place, then operate.
Some functions of Apple CarPlay/Android Auto™ not available.	Some functions may be limited due to condition of mobile network communication.
Apple CarPlay/Android Auto™ screen is too dark/bright	Selecting [Background] menu in [Settings], you can select white mode or black mode in the navigation map or an application such as Maps, also adjust backlight brightness by [Brightness] menu in [Settings] .
Audio system cannot operate.	Certain manual functions and settings are disabled or inoperable while the vehicle is in motion. You cannot select a greyed-out menu until the vehicle is stopped.
When turning the ignition switch to (Off) and (On) continuously.	Since the system restart takes time, it may take time until the screen is appears.

Symptom	Cause/remedy
High temperature/overcurrent protection	To protect the system, some operations may be limited temporarily. The system automatically recovers after the cause is solved.
Software update	The statements in this owner's manual may not match your vehicle's Audio System after performing the software update.

If the problem continues after the above-described inspection, have your vehicle inspected by your dealer.

Recommended topic(s)
Audio System
Apple CarPlay
Bluetooth® Audio